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Customer Service Finance Specialist

2 weeks ago

Baguio City, Cordillera, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel (TORCH) Solutions is hiring a Customer Service Finance Specialist to join our team.

Key Responsibilities

The ideal candidate will have a strong passion for delivering exceptional customer experiences and a keen understanding of financial products and services.

  • Manage customer relationships through proactive outreach and issue resolution
  • Collaborate with internal teams to address customer concerns and escalate complex issues as needed
  • Stay up-to-date on product knowledge and regulatory requirements to provide accurate information and guidance to customers
Qualifications

Applicants should possess:

  • A High School Diploma or equivalent, with a minimum of 6 months of experience in a BPO environment, or a College degree with no prior BPO experience
  • Excellent communication and problem-solving skills
  • Able to adapt to changing priorities and workflows while maintaining a high level of productivity
Benefits and Perks

We offer a comprehensive benefits package, including a competitive salary, career growth opportunities, health and wellness benefits, and paid training. Our relocation assistance program is designed to support eligible candidates who relocate to join our team.