Customer Service Training Specialist

2 weeks ago


Baguio City, Cordillera, Philippines TalentPop App Full time

At TalentPop App, we are seeking a dedicated Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.

Job Description

We are looking for a talented individual who can shape our brand narrative across diverse service channels. Your ideas matter; share solutions to elevate our business.

  • Train newly hired agents.
  • Conduct 1:1 and group training for new hires.
  • Lead Zoom training sessions on Customer Service best practices.
  • Assist with creating SOPs and developing training curriculum.
Required Skills and Qualifications

We seek a candidate with:

  • 1-2 years of Customer Service Training experience.
  • 3-5 years of BPO experience in the Customer Service Industry.
  • 1-2 years of Virtual Assistant experience (preferred).
  • Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
  • Knowledge and experience in eCommerce.
  • Familiarity with HubSpot, Monday.com, and other CRM tools.
  • Experience with Canva, Trainual App, and Loom (preferred but not required).
Benefits

TalentPop App offers:

  • $5/hour + performance bonuses + annual increases
  • Health and dental insurance.
  • Paid time-off
  • Company swag kit
  • Performance and recognition incentives
  • Year-end bonus


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