Customer Service Training Specialist
2 weeks ago
At TalentPop App, we are seeking a dedicated Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees.
Job DescriptionWe are looking for a talented individual who can shape our brand narrative across diverse service channels. Your ideas matter; share solutions to elevate our business.
- Train newly hired agents.
- Conduct 1:1 and group training for new hires.
- Lead Zoom training sessions on Customer Service best practices.
- Assist with creating SOPs and developing training curriculum.
We seek a candidate with:
- 1-2 years of Customer Service Training experience.
- 3-5 years of BPO experience in the Customer Service Industry.
- 1-2 years of Virtual Assistant experience (preferred).
- Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
- Knowledge and experience in eCommerce.
- Familiarity with HubSpot, Monday.com, and other CRM tools.
- Experience with Canva, Trainual App, and Loom (preferred but not required).
TalentPop App offers:
- $5/hour + performance bonuses + annual increases
- Health and dental insurance.
- Paid time-off
- Company swag kit
- Performance and recognition incentives
- Year-end bonus
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