Work as a Live Chat Customer Support Specialist

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱10,000 - ₱40,000
Remote Customer Support Agent

This is a full-time live chat customer support position that requires proactive, service-oriented individuals to interact with customers by computer and pay close attention to details.

Key Responsibilities:
  • Responding to customer inquiries and resolving their issues through live chat in a timely and professional manner.
  • Providing accurate and helpful information about products and company policies.
  • Assisting customers with placing orders, processing returns, and tracking shipments.
  • Troubleshooting technical issues and providing step-by-step instructions to resolve them.
  • Escalating complex or unresolved issues to senior support staff or supervisors.
Requirements:
  • 2 years of LIVE CHAT customer support experience in the BPO or remote setting.
  • Proficient in written and spoken English.
  • Experience using help desk software and other remote support tools.
  • Familiar with different CRM tools.
Benefits:
  • Fully remote work.
  • Opportunities to work with various projects.
  • Support for ongoing education and training.

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