IT Operations Specialist

13 hours ago

Lipa City, Calabarzon, Philippines beBeeSupport Full time $4,500 - $9,000
IT Support Specialist Job Description

About Expedock

Expedock is an innovative technology company harnessing the power of artificial intelligence and data processing to revolutionize the global shipping industry. We collaborate with leading logistics businesses worldwide, streamlining intricate logistics processes and enhancing transparency.

The Role

This IT Support Specialist will be the go-to person for maintaining our systems, devices, and networks. The ideal candidate has a strong background in IT support or related fields, with up to 2 years of experience.

Key Responsibilities:
  • Provide first-line technical support to employees, diagnosing and resolving issues related to computer systems, software applications, hardware devices, and network connectivity.
  • Install, configure, and troubleshoot MacOS and Windows operating systems, peripherals, and common office software.
  • Monitor and maintain network connections, identifying and resolving connectivity issues.
  • Maintain, upgrade, and manage company SaaS tools.
  • Track and manage system/application access, ensuring permissions are updated for new hires and leavers.
  • Reformat laptops, set up workstations, and prepare hardware for new starters or upgrades.
  • Keep accurate documentation of IT tasks, issue resolutions, asset inventories, and software licenses.
  • Stay updated on new technologies and suggest improvements to enhance company IT operations.
Requirements

Applicants should have:

  • A fresh degree in Information Technology, Computer Science, or related fields.
  • Up to 2 years of experience in IT support or a related role.
  • Knowledge of MacOS and Windows operating systems, including their installation, configuration, and troubleshooting.
  • Good communication skills and a willingness to learn.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits

We offer a competitive compensation package tailored to reflect your skills and experience, along with opportunities for rapid career progression and personal development.

Why Choose Expedock

Our fully remote working environment fosters a healthy work-life balance, allowing you to thrive in a dynamic and supportive culture that values your potential.

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