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IT Service Desk Agent

2 weeks ago

Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

Nezda Technologies, Inc. is seeking a highly skilled IT Service Desk Agent to join our team. In this role, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

The ideal candidate will have at least 1 year of experience in BPO ITSD/TSR and possess excellent communication and problem-solving skills.

Key Responsibilities:

  • Providing technical support to customers via phone, email, or chat
  • Resolving technical issues and answering customer inquiries in a timely and professional manner
  • Collaborating with internal teams to resolve customer issues

Requirements:

  • At least 1 year of experience in BPO ITSD/TSR
  • Excellent communication and problem-solving skills