Coordinating Support Specialist

2 days ago


Pasig, National Capital Region, Philippines beBeeSupport Full time ₱1,200,000 - ₱1,500,000
Job Title: Support Operations Specialist

This role involves coordinating all aspects of vendor and homeowner follow up to ensure timely progress on every maintenance request.

Key Responsibilities:
  • Work Order follow-up with vendors, managers, and homeowners via tickets, phone calls, and emails.
  • Escalate work orders to senior managers for status or additional information.
  • Handle difficult conversations and de-escalate as necessary.
  • Review work orders in detail to fix mistakes and ensure proper steps are taken.
  • Run work order reports.
  • Process incoming email updates from managers, vendors, and homeowners.
  • Assist with ongoing maintenance and updates to policies and procedural manuals.
  • Other projects assigned by the Department Manager.

This position requires strong verbal and writing skills, remote work experience, and a dedicated workstation. A minimum typing speed of 30 words per minute is required. Experience in Property Management is beneficial, and familiarity with Zendesk is preferred.

Requirements:
  • Operating Systems: Windows 10/11 or MacOS
  • Processor Speed: 1.8 GHz or faster
  • RAM: 2 GB or more
  • Hard Drive Capacity: 128 GB or more (preferably Solid State Drive)
  • Internet Speed: Min. 50 Mbps


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