Chief Operations Coordinator

2 days ago

Quezon City, National Capital Region, Philippines beBeeExecutive Full time $60,000 - $85,000
Job Summary

We are seeking an experienced Operations Manager to oversee the day-to-day activities of our Executive Partner team. This role combines strategic leadership with hands-on execution, optimizing systems and driving performance.

The ideal candidate will have a proven track record of managing high-performing teams, delivering exceptional client experiences, and streamlining operations. If you are a results-driven professional with excellent communication skills and a passion for process improvement, we encourage you to apply.

Key Responsibilities:
  • Team Leadership & Development
  • Lead, mentor, and inspire a remote team of Executive Partners, driving performance and engagement.
  • Design and execute onboarding programs, equipping new hires to deliver top-tier client support from day one.
  • Shadow and audit EP workflows, providing coaching, performance feedback, and accountability to raise the bar across the team.
  • Operational Systems & Process Optimization
  • Build, refine, and manage internal SOPs, playbooks, and workflows that scale operations efficiently.
  • Partner cross-functionally with Training, Partnerships, and leadership to streamline processes and strengthen operational alignment.
  • Maintain dashboards, reporting tools, and automation to drive visibility, accountability, and data-informed decisions.
  • Identify operational bottlenecks and implement solutions to increase speed, quality, and client satisfaction.
Requirements:
  • 4+ years of experience in EA, Operations Manager, or Chief of Staff-type roles.
  • 1-2 years of experience mentoring or managing professionals in a team leadership capacity.
  • Proven stakeholder or client-facing communication experience.
  • Tech-fluent with Google Workspace, Notion, Slack, Zapier, Hubspot, and Outlook.
  • Autonomous, self-managed, and outcome-driven work style.
  • Can align with MENA hours and is flexible for urgent needs.
  • Fluent English communication (written and spoken).
  • Experience in async, remote team environments.
  • Comfort with change, ambiguity, and shifting priorities; operational agility.
  • Strength in day-to-day oversight, tracking EP tasks, providing nudges, and ensuring delivery.
  • Ability to level up underperformers through coaching.
  • Assertive across stakeholders with an async-first communication approach.
  • Understands executive expectations and high standards; demonstrates client maturity.
  • Builds systems to drive scalable operations, not just firefighting.
Nice-to-Haves:
  • EA coaching experience to mentor and support a growing Executive Partner team.
  • Onboarding & training experience to accelerate EP ramp-up.
  • Process improvement skills to support scale and system building.
  • Conflict resolution experience to manage client escalations diplomatically.
  • Agency/BPO background with high-accountability delivery models is beneficial.
Hiring Process:

We use AI tools to enhance hiring efficiency. Candidates who pass initial evaluations should expect an AI Interviewer as part of our recruitment process, supervised by Human Talent Acquisition Experts who will guide you throughout your application journey.

Benefits:

We focus on positive employee experiences, with a learning-friendly environment and opportunities for growth. You'll impact fast-growing startups and dynamic companies from home.

  • Meaningful work & growth: delivering excellent client experiences.
  • Employees are our biggest asset: career and welfare support.
  • Global reach & local impact: work with global startups from home.
  • Powering global startups: helping startups focus on growth.

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