Technical Liaison Specialist

6 days ago


Taguig, National Capital Region, Philippines Neocareer Philippines Full time

Job Title: Technical Liaison Specialist

About the Role:

We are seeking a highly skilled Technical Liaison Specialist to join our team at Neocareer Philippines. As a Technical Liaison Specialist, you will be responsible for resolving technical issues related to services, through liaising with our customers and local providers.

Responsibilities:

• Work together with a team of Network Engineers towards a common preset goal

• Act as first-line support person for internal and external parties

• Responsible for Network & Data Communication Systems

• Customer Excellence (internal/external customer engagement and relationship management)

• Should be customer support oriented candidate, should have very good knowledge of customer service processes.

• Good knowledge of ITIL Framework.

Requirements:

• At least 5 years of experience in IT/Telecommunications

• Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent

• must be Fluent in Japanese and English (Verbal and written)

• Thorough understanding of Routing and switching, SD-wan and cloud concepts.



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