Technical Liaison Specialist
6 days ago
Job Title: Technical Liaison Specialist
About the Role:
We are seeking a highly skilled Technical Liaison Specialist to join our team at Neocareer Philippines. As a Technical Liaison Specialist, you will be responsible for resolving technical issues related to services, through liaising with our customers and local providers.
Responsibilities:
• Work together with a team of Network Engineers towards a common preset goal
• Act as first-line support person for internal and external parties
• Responsible for Network & Data Communication Systems
• Customer Excellence (internal/external customer engagement and relationship management)
• Should be customer support oriented candidate, should have very good knowledge of customer service processes.
• Good knowledge of ITIL Framework.
Requirements:
• At least 5 years of experience in IT/Telecommunications
• Bachelor's Degree in Computer Engineering/Science, Information Technology, Electronics and Communications Engineering or equivalent
• must be Fluent in Japanese and English (Verbal and written)
• Thorough understanding of Routing and switching, SD-wan and cloud concepts.
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