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Technical Content Specialist

4 weeks ago

Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Inc. Full time
Job Title: Technical Content Specialist

We are seeking a highly skilled Technical Content Specialist to join our team at Nityo Infotech Services Philippines Inc. in BGC, Taguig. As a Technical Content Specialist, you will be responsible for creating and maintaining high-quality technical documentation, knowledge bases, and process documentation.

Key Responsibilities:
  • Develop and maintain technical documentation, including user manuals, guides, and knowledge base articles.
  • Collaborate with cross-functional teams to gather requirements and ensure documentation meets business needs.
  • Conduct research and analysis to identify areas for improvement in documentation and processes.
  • Design and implement effective documentation strategies to support business objectives.
  • Provide training and support to end-users on documentation and processes.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, Business, or equivalent.
  • 1+ years of experience in technical support, service desk, or a related field.
  • Strong understanding of technical writing principles and best practices.
  • Excellent communication and project management skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.