Apparel eCommerce Support Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱4,500,000 - ₱8,000,000
Customer Service Representative - Apparel eCommerce Job Summary">

We are seeking a detail-oriented and skilled Customer Service Representative to join our team. This role requires excellent professional writing skills, strong spoken and written English, and the ability to effectively communicate with customers. The ideal candidate will have a deep understanding of company policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via email and phone.
  • Address concerns related to online orders, including lost shipments, stock availability, charge issues, and returns.
  • Understand and apply company policies while assisting customers.
  • Maintain accurate records of customer interactions and issues.
  • Coordinate with other teams (inventory, logistics, billing) to resolve customer concerns efficiently.
  • Provide a positive shopping experience by ensuring courteous and effective communication.
Qualifications:
  • Excellent written and verbal English communication skills.
  • Previous experience in customer service, preferably in an apparel eCommerce setting.
  • Strong understanding of customer service etiquette, with a professional and empathetic approach.
  • Ability to comprehend and apply company policies accurately.
  • Proficiency in email management tools and basic CRM software.
  • Strong organizational and problem-solving skills.
  • Ability to multi-task and handle customer inquiries with efficiency.

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