Technical Support Specialist
15 hours ago
Adaca is seeking a motivated and ambitious technical support professional to join our growing team.
This role offers a unique opportunity to provide first-level support to end users, resolving or escalating issues related to software, systems, and applications.
- Provide timely resolution of technical problems and document incidents.
- Collaborate with internal teams to escalate unresolved issues and follow up on progress.
- Gain in-depth knowledge of company products and services through structured training and on-the-job learning.
The ideal candidate will possess strong problem-solving skills, excellent communication skills, and a customer-focused mindset. Prior helpdesk or support experience is an asset, but not required.
Key Responsibilities:- Troubleshoot technical issues and resolve or escalate as needed.
- Document incidents and maintain accurate records.
- Communicate effectively with internal teams and stakeholders.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic environment and adapt quickly to new tools and technologies.
- Demonstrated ambition to grow into advanced roles within the company.
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