Team Experience Manager
2 days ago
A leader is sought to oversee a team focused on delivering exceptional customer service.
The ideal candidate will have a proven track record of improving and maintaining high service levels and customer satisfaction, with experience in leadership, customer service management, or operations roles.
- Establish and monitor key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction.
- Implement robust quality control processes to maintain high service standards and identify areas for improvement.
- Leverage data and insights to refine processes and enhance the overall customer experience.
A successful leader at this organization will:
- Build and mentor a high-performing team, fostering a culture of excellence, innovation, and customer-centricity.
- Provide clear, actionable feedback to relevant teams and leadership to help improve processes.
- Document all team activities and outcomes to maintain clear records and identify trends.
Key Skills and Competencies:
- Exceptional verbal and written communication skills in English.
- Emotional intelligence and empathy.
- Critical thinking and problem-solving mindset.
- Proficiency with customer service tools and analytics platforms.
This role requires:
- 2+ years in a similar leadership, customer service management, or operations role.
- Experience working with US e-commerce market.
- Outstanding command of the English language, both written and spoken.
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