Technical Solution Specialist

At our organization, we are looking for a skilled professional to join our team as a Solutions Consultant.

This is an exciting opportunity to leverage your technical expertise and passion for customer satisfaction to drive product value, sales success, and prospect engagement. As a Solutions Consultant, you will be responsible for engaging with customers to understand their requirements and pain points, designing and presenting solutions that demonstrate the product's value, and conducting needs assessments and solution-finding sessions.

Sales & Customer Success Support:

• You will provide technical expertise to Sales and Customer Success teams, supporting them in achieving revenue goals.
• You will develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.
• You will contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

• You will stay updated on best practices and product knowledge, sharing insights with internal teams.
• You will collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

• You will represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.
• You will address technical questions and follow up on pending issues.
• You will invest in personal and professional growth, expanding your technical skills and product knowledge.

Essential Skills:

• You should have 2-4 years of experience in a Solutions Engineering or similar technical customer-facing role.

Desirable Skills:

• You should have a strong understanding of our product suite, including front-end and back-end functionality.
• You should be able to troubleshoot technical product functional issues, sales processes, and propose solutions.
• You should have excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• You should have a team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Total Rewards
We offer a competitive Total Rewards package that includes generous time off and health and wellness programs. We prioritize your overall well-being and provide a comprehensive package that empowers you to work with purpose and accountability in a remote-centric culture.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric- We put educators and learners at the center of everything we do.
• Passion for Learning- We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.
• Integrity- We believe integrity is the heartbeat of our organization. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership- We have a bias toward action and empower teammates to make decisions.
• One Team- We strive to break down silos, collaborate effectively, and celebrate each other's successes.
• Global Mindset- We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.
• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country