Remote Technical Solutions Specialist

1 day ago

Davao City, Davao, Philippines beBeeSupport Full time ₱100,000 - ₱120,000
Technical Support Role

We seek skilled and customer-focused professionals to provide technical assistance and troubleshooting support for various clients across industries.

This role involves responding to technical inquiries, resolving issues related to hardware, software, and connectivity, and guiding users through solutions with patience and professionalism.

Candidates must have prior call center experience, strong English language proficiency, and reside within a reasonable distance of our office.

  • High-speed internet connection
  • Quiet work environment
  • Strong English language skills
  • Work-from-home experience
Key Responsibilities:
  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Requirements:
  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office
  • Familiarity with Windows operating systems
Benefits Package:

We offer a competitive benefits package designed to support and reward our team members.

Our benefits include:

  • HMO coverage plus dependent
  • Dental coverage
  • Free meal during training
  • Allowances for meals
  • Performance and loyalty bonuses
Physical Requirements:

This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

Conditions of Employment:
  • Must be authorized to work in the country where the job is based
  • Subject to program and location of the position

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