Collection Center Supervisor

3 weeks ago


Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time

About TASQ Staffing Solutions

TASQ Staffing Solutions is a renowned provider of call center services, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Collection Center Supervisor to join our team in Clark, Pampanga.

Job Description:

The successful candidate will be responsible for leading a team of collection agents, driving performance improvement through coaching and training. Key responsibilities include:

  • Managing Team Performance: Enhance team performance by conducting regular call listening sessions, providing behavioral coaching, and setting effective action plans.
  • Achieving Weekly Deliverables: Ensure compliance with coaching requirements, conduct weekly audits, and maintain accurate attendance records using the internal Sutherland attendance tool.
  • Providing Value-Added Insights: Offer suggestions to improve client products, business processes, and policies.
  • Presenting Team Performance: Communicate team performance to clients as needed.
  • Client Advocacy: Address attendance and attrition issues through relationship building and removing barriers that affect employee metrics.
  • Qualifications:
    • At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with US banking and financial background collections.
    • Ability to work in a fast-paced environment.
    • Strong analytical skills; ability to interpret data, identify trends, and make suggestions for improvements.
    • Excellent verbal and written communication skills.

Requirements:

We require a proactive and team-oriented individual who can effectively communicate and build relationships with employees and team members. The ideal candidate should have strong analytical skills and be able to interpret data, identify trends, and make suggestions for improvements.

Benefits:

Our company offers a competitive salary and benefits package, including night/shifting schedules. Interviews will be conducted over the phone.

Estimated Salary: PHP 60,000 - PHP 80,000 per month



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