Senior Call Center Manager

3 weeks ago


Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time
Job Title: Senior Call Center Manager

TASQ Staffing Solutions is seeking an experienced Team Leader/Team Manager for a call center role in Clark, Pampanga.

About the Role

This position involves leading a team of professionals in a BPO setup with a focus on US banking and financial services, specifically credit card collections or auto loan operations.

The ideal candidate will have at least 2 years of experience in a similar leadership role, with a strong background in managing teams and driving performance improvement.

Key Responsibilities
  • Lead and manage a team of call center representatives to achieve sales targets and deliver exceptional customer service
  • Develop and implement strategies to improve team performance, efficiency, and productivity
  • Mentor and train team members to enhance their skills and knowledge
  • Collaborate with other departments to ensure seamless communication and execution of business objectives
Requirements

To be successful in this role, you should possess:

  • A minimum of 2 years of experience as a Team Leader/Team Manager in a BPO setup
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire team members
  • Excellent communication and problem-solving skills, with a focus on delivering results-oriented solutions
  • A solid understanding of US banking and financial services, particularly credit card collections or auto loan operations
What We Offer

TASQ Staffing Solutions offers a competitive salary package, including:

$35,000 - $45,000 per annum, depending on experience

A comprehensive benefits program, including health insurance, retirement planning, and paid time off

Opportunities for career growth and professional development

How to Apply

If you are a motivated and results-driven leader looking for a new challenge, please submit your application, including your resume and a cover letter outlining your qualifications and experience.


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