Operations Support Specialist

3 days ago

Mandaluyong City, National Capital Region, Philippines beBeeField Full time ₱800,000 - ₱1,200,000

We are looking for a skilled professional to join our team as a Field Operations Support Analyst. In this role, you will be responsible for identifying, investigating, and resolving user problems related to the proprietary application set by the company.

As a Field Operations Support Analyst, you will handle field support calls, chat, email, and/or other communication from users with inquiries regarding coverage application connectivity and data concerns. You will also guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

Key Responsibilities:
  • Identify and resolve user problems related to the proprietary application
  • Handle field support calls, chat, email, and/or other communication from users
  • Guide users through diagnostic and troubleshooting processes
  • Resolves technical issues in a timely manner using available resources within the company
  • Prepare and generate regular and special coverage reports for use of top management, portfolio development, and marketing divisions
  • Perform data management: filtering, data scrubbing, and merging using Microsoft SQL
  • Analyze and interpret data to support business directions of the customer
  • Assist in systems implementation/integration
Requirements:
  • Graduate of Bachelor's degree in Information Technology, Computer Science or other related fields
  • At least six (6) months to one (1) year relevant work experience
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Strong technical skills: SQL, Data and Analytics, Microsoft Office
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Comprehensive knowledge of analyzing large datasets

We offer a competitive salary package, opportunities for career growth and development, and a collaborative and dynamic work environment.

We are committed to providing our employees with the best possible experience and supporting their personal and professional goals.

Benefits:

  • A supportive and inclusive work environment
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Professional training and development programs
  • Recognition and rewards for outstanding performance

We look forward to hearing from you

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