Business Process Optimization Leader

3 days ago


Taguig, National Capital Region, Philippines Gratitude Philippines Full time
About Gratitude Philippines
Gratitude Philippines is committed to delivering exceptional results to our clients. We believe that our people are our greatest asset and invest heavily in their development and growth. As a result, we are seeking a talented Business Process Optimization Leader to join our team.

Job Summary
This role involves leading the design, development, and implementation of new processes and improving existing ones to increase efficiency, reduce costs, and improve customer satisfaction. The ideal candidate will have a strong background in business process optimization and be able to analyze complex problems and develop creative solutions. They will be able to lead cross-functional teams, communicate effectively with stakeholders, and drive business growth through process improvements.

Key Responsibilities
- Lead the design, development, and implementation of new processes
- Improve existing processes to increase efficiency, reduce costs, and improve customer satisfaction
- Analyze complex problems and develop creative solutions
- Lead cross-functional teams to achieve business objectives

Requirements
- 8+ years of related experience or equivalent combination of education and experience required to include 2+ years of direct clinical care OR 2+ years of case management/utilization management required
- Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred
- Certification in case management, pharmacy, rehabilitation nursing or a related specialty is highly preferred
- Proficiency in all Microsoft Office products including Project, Word, Excel, PowerPoint, Visio, and SharePoint
- Knowledge of behavioral health, medical bill coding, case management practice, URAC standards, Utilization review, pharmaceuticals to treat pain, pain management process, drug rehabilitation, state workers compensation guidelines, periods of disability, and treatment needed is preferred
- Excellent oral and written communication, including presentation skills
- Leadership/management/motivational skills as well as analytic and strong organizational skills
- Ability to work in a team environment and to meet or exceed Performance Competencies
- Previous experience of managing a team size of 100 FTEs

Main Roles and Responsibilities
The ideal candidate will have a strong understanding of business process optimization principles and be able to apply them to real-world problems. They will be able to analyze complex data sets, identify trends, and develop creative solutions to drive business growth.

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