
Driving Customer Service Excellence as a Team Leader
2 days ago
At our organization, we are seeking a highly skilled Customer Service Team Lead to drive the success of our customer support teams.
This is an exciting opportunity for a results-driven leader who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands.
- Key Responsibilities:
- Lead and monitor the performance of assigned agents to ensure KPIs are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
As a Customer Service Team Lead, you will be responsible for driving the success of your assigned agents and ensuring that they have the necessary skills and knowledge to provide exceptional customer service.
Our ideal candidate will have a strong command of English, both written and spoken, and will be familiar with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias. They will also have a track record in managing KPIs, attendance, and performance with precision, and will be able to assess team well-being and provide support where needed.
Benefits and Perks- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
We offer a competitive compensation package, including performance and recognition bonuses, health and dental insurance, paid time off, and a year-end bonus. We believe that our benefits and perks align with the needs of our employees and support their overall well-being.
Schedule and Technical RequirementsFull-time, Monday to Friday | US PST Time Zone
- Personal computer with at least an i5 processor (or equivalent)
- Minimum 20 Mbps internet speed (both upload and download)
Our office is open from 9am to 5pm, Monday to Friday. Our technical requirements include a personal computer with at least an i5 processor (or equivalent) and a minimum 20 Mbps internet speed (both upload and download).
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