Elevate Your Career as a Customer Service Leader

7 hours ago


Cotabato City, Autonomous Region in Muslim Mindanao, Philippines beBeeLeadership Full time ₱600,000 - ₱1,200,000

Customer Service Team Lead Opportunity

Overview

Do you have a passion for guiding teams toward success? We're seeking a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service.

Key Responsibilities
  • Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service with expertise in Shopify, BigCommerce, or Amazon.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experience in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
Benefits Package
  • Performance bonuses
  • Health insurance
  • Paid time off
  • Year-end bonus
Technical Requirements
  • Personal computer with at least an i5 processor
  • Minimum 20 Mbps internet speed

Apply today and be part of our customer service excellence team



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