
Elevate Your Career as a Customer Service Leader
7 hours ago
Customer Service Team Lead Opportunity
OverviewDo you have a passion for guiding teams toward success? We're seeking a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service.
Key Responsibilities- Lead and monitor the performance of assigned agents to ensure key performance indicators (KPIs) are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service with expertise in Shopify, BigCommerce, or Amazon.
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experience in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
- Performance bonuses
- Health insurance
- Paid time off
- Year-end bonus
- Personal computer with at least an i5 processor
- Minimum 20 Mbps internet speed
Apply today and be part of our customer service excellence team
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