Shopify/ Gorgias Customer Support Agent

4 weeks ago

Cotabato City, Autonomous Region in Muslim Mindanao, Philippines TalentPop App Full time

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WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)

Overview

TalentPop is looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment. Respond to customers via chat, email, or phone in a professional and friendly manner. Handle inquiries related to product information, order tracking, returns, and account concerns. Use Gorgias and Shopify to manage tickets and provide fast, accurate support. Stay informed on product updates and support practices to ensure a consistent customer experience.

Responsibilities
  • Respond to customers via chat, email, or phone in a professional and friendly manner
  • Handle inquiries related to product information, order tracking, returns, and account concerns
  • Use Gorgias and Shopify to manage tickets and provide fast, accurate support
  • Stay informed on product updates and support practices to ensure a consistent customer experience
What We Offer
  • Competitive pay with annual performance-based increases
  • Paid time off so you can rest and recharge
  • Health and dental insurance or a health stipend to make you feel your best
  • Comprehensive health and dental insurance
  • Holiday bonuses in appreciation of your hard work
  • Fully remote setup — work from anywhere you're comfortable
  • Opportunities to grow with us as we scale
What We're Looking For
  • Excellent written and spoken English communication skills
  • At least 1 year of hands-on experience with both Shopify and Gorgias
  • Comfortable working independently and handling multiple conversations at once
  • Empathetic, patient, and reliable when addressing customer concerns
  • Team-oriented with a strong work ethic and attention to detail
What You'll Need To Work From Home
  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A stable internet connection (at least 15 Mbps upload/download speed)
Application Code

When applying, use application code: CS

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting

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