Client Relationship Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeAccount Full time ₱6,300 - ₱9,300
About the Job Opportunity

The Account Manager plays a pivotal role in ensuring clear and effective communication with clients, serving as their primary point of contact.

Key Responsibilities:
  • Proactively manage and resolve account-related issues to prevent escalations and maintain optimal client satisfaction.
  • Monitor key performance indicators and ensure compliance with policies to sustain healthy accounts.
  • Collaborate with internal teams to support client needs, including logistics, inventory, and general operations, ensuring seamless execution.
  • Efficiently handle day-to-day account administration, ensuring all tasks are completed accurately and within set deadlines.
  • Provide regular reports and insights to clients on account performance and potential areas for improvement.
  • Identify opportunities to enhance client satisfaction and foster long-term relationships through proactive and collaborative efforts.
Requirements:
  • A minimum of 3+ years of experience in account management, customer success, or client-facing roles.
  • Strong communication skills with the ability to effectively manage client relationships.
  • Proven ability to think critically and handle challenging situations with a proactive mindset.
  • Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously while prioritizing tasks efficiently.
  • Experience working in fast-paced environments with shifting priorities, demonstrating adaptability and resilience.
  • Ability to work independently while collaborating with remote teams, leveraging technology to facilitate seamless communication.
  • 90-day probationary period.

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