Ecommerce Operations Specialist
2 days ago
We are seeking a highly skilled Ecommerce Associate to join our team at Eteam Workforce Private Corporation. As an Ecommerce Associate, you will be responsible for ensuring a seamless online shopping experience for our customers, processing orders efficiently, and maintaining accurate inventory levels while adhering to quality and safety standards.
Key Responsibilities:- Order and Customer Management:
- Process orders from picking to dispatch, ensuring timely and accurate delivery.
- Deliver orders complete and on the next or same day, meeting customer expectations.
- Verify product quality and shelf-life before dispatching to customers.
- Include receipts in all packages and provide manual sales invoices as needed.
- Address customer complaints promptly and resolve issues within 24-48 hours.
- Delivery Tracking:
- Maximize dispatch to ensure next day and same day deliveries, meeting customer deadlines.
- Closely monitor outside Metro Manila deliveries, addressing any concerns promptly.
- Coordinate with courier operations to resolve delivery issues.
- Liaise with agency riders to address any operational concerns.
- Fulfill orders in the system to alert customers of delivery status.
- Inventory Management:
- Maintain at least 81% inventory percentage through timely replenishment of stocks.
- Ensure inventory accuracy through timely posting of transactions and regular inventory count.
- Minimize expired products by monitoring stock movement and storage.
- Minimize damages through proper handling and storage.
- Fulfill missing items within the day or the following day, ensuring customer satisfaction.
- Safety and Control Measures:
- Maintain occupational health, safety, hygiene, and security standards.
- Comply with operational policies and procedures on quality management.
- Enforce security policies to ensure a safe working environment.
- Preferably a graduate of any bachelor's degree course.
- Preferably have at least 1 year relevant experience.
- Excellent communication, organization, decision-making, and interpersonal skills.
- A team player who can collaborate towards achieving goals.
- Must be willing to work on weekends and holidays.
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Ecommerce Backend Support Specialist
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Ecommerce Operations Specialist
2 days ago
Quezon City, National Capital Region, Philippines Eteam Workforce Private Corporation Full timeJob Title: Ecommerce AssociateLocation: Quezon CityWork Arrangement: OnsiteSalary Offer: Php20,000Job DescriptionAt Eteam Workforce Private Corporation, we are seeking a highly motivated and detail-oriented Ecommerce Associate to join our team. As an Ecommerce Associate, you will play a critical role in ensuring a seamless online shopping experience for our...
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Ecommerce Application Support Specialist
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Ecommerce Application Support Specialist
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