Ecommerce Operations Specialist

2 days ago


Quezon City, National Capital Region, Philippines Eteam Workforce Private Corporation Full time
Job Summary:

We are seeking a highly skilled Ecommerce Associate to join our team at Eteam Workforce Private Corporation. As an Ecommerce Associate, you will be responsible for ensuring a seamless online shopping experience for our customers, processing orders efficiently, and maintaining accurate inventory levels while adhering to quality and safety standards.

Key Responsibilities:
  • Order and Customer Management:
    • Process orders from picking to dispatch, ensuring timely and accurate delivery.
    • Deliver orders complete and on the next or same day, meeting customer expectations.
    • Verify product quality and shelf-life before dispatching to customers.
    • Include receipts in all packages and provide manual sales invoices as needed.
    • Address customer complaints promptly and resolve issues within 24-48 hours.
  • Delivery Tracking:
    • Maximize dispatch to ensure next day and same day deliveries, meeting customer deadlines.
    • Closely monitor outside Metro Manila deliveries, addressing any concerns promptly.
    • Coordinate with courier operations to resolve delivery issues.
    • Liaise with agency riders to address any operational concerns.
    • Fulfill orders in the system to alert customers of delivery status.
  • Inventory Management:
    • Maintain at least 81% inventory percentage through timely replenishment of stocks.
    • Ensure inventory accuracy through timely posting of transactions and regular inventory count.
    • Minimize expired products by monitoring stock movement and storage.
    • Minimize damages through proper handling and storage.
    • Fulfill missing items within the day or the following day, ensuring customer satisfaction.
  • Safety and Control Measures:
    • Maintain occupational health, safety, hygiene, and security standards.
    • Comply with operational policies and procedures on quality management.
    • Enforce security policies to ensure a safe working environment.
Requirements:
  • Preferably a graduate of any bachelor's degree course.
  • Preferably have at least 1 year relevant experience.
  • Excellent communication, organization, decision-making, and interpersonal skills.
  • A team player who can collaborate towards achieving goals.
  • Must be willing to work on weekends and holidays.


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