Ecommerce Backend Support Specialist

2 days ago


Quezon City, National Capital Region, Philippines Gratitude Philippines Full time
About the Role

We are seeking a highly skilled Ecommerce Backend Support Specialist to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for ensuring the smooth operation of our ecommerce platform, providing top-notch support to our customers, and collaborating with our development team to resolve technical issues.

Key Responsibilities
  • Provide exceptional support to customers, responding to their queries and resolving technical issues in a timely and professional manner.
  • Collaborate with the development team to identify and resolve technical issues, ensuring that our ecommerce platform is stable and performing optimally.
  • Develop and maintain a deep understanding of our ecommerce platform, including its architecture, functionality, and technical requirements.
  • Work closely with our sales team to ensure that customer needs are met and exceeded.
  • Stay up-to-date with the latest ecommerce trends, technologies, and best practices, applying this knowledge to improve our platform and services.
Requirements
  • 5+ years of experience in Level 3 backend application support, preferably in an ecommerce company and/or IT Company.
  • Proven analytical abilities and problem-solving skills.
  • Proficiency in languages such as Java, MySQL, SQL.
  • Knowledgeable in ecommerce platforms, preferably IBM WebSphere.
  • Understanding of object-oriented programming and API design.
  • Experience with code versioning tool Git and code deployment tools like Jenkins.
  • Excellent time-management and communication skills.
What We Offer

At Gratitude Philippines, we offer a dynamic and supportive work environment, competitive salary and benefits, and opportunities for growth and professional development. If you are a motivated and experienced ecommerce backend support specialist looking for a new challenge, please submit your application.



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