Senior E-commerce Support Manager

19 hours ago


Mabalacat, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $80,000
Job Title

The Customer Service Team Lead role is responsible for guiding teams towards success, motivating and mentoring customer support teams to deliver exceptional service.

Main Responsibilities:
  • Lead and monitor team performance to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
Requirements:
  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service.
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Analytical skills to create, interpret, and act on performance reports.
Key Skills:
  • Leadership
  • E-commerce customer service
  • English language skills
  • Support tools
  • KPI management
  • Team coaching
  • Analytics


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