
E-commerce Support Specialist
24 hours ago
Job Summary:
We are seeking a highly skilled and organized Customer Service Representative to support our e-commerce operations. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email, chat, and phone
- Process customer orders accurately and efficiently using our e-commerce platform
- Monitor inventory levels and coordinate with the warehouse team to ensure stock availability
- Resolve order discrepancies, shipping issues, and returns in a timely manner
- Provide customers with updates on order status and shipment tracking
- Collaborate with the logistics team to ensure timely and accurate order fulfillment
- Maintain detailed and accurate customer records and order information
Qualifications:
- High school diploma or equivalent; Bachelor's degree in Business Administration, Marketing, or related field preferred
- Minimum of 2 years of experience in customer service, preferably in an e-commerce or retail environment
- Strong understanding of order management systems and e-commerce platforms
- Excellent communication and problem-solving skills
- Attention to detail and ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Preferred Skills:
- Experience with inventory management software
- Familiarity with shipping carriers and logistics processes
- Ability to work in a fast-paced, dynamic environment
- Strong organizational and time management skills
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