
Sales Engagement Representative
1 week ago
As a valued member of our team, you will play a key role in delivering exceptional customer experiences. This exciting opportunity is ideal for individuals who are passionate about sales and customer engagement.
Job DescriptionDeliver seamless shopping journeys by supporting customers via various channels including phone, email, live chat, and SMS. Provide personalized product recommendations and address shopping-related concerns to drive customer satisfaction and revenue growth.
Key Responsibilities
- Support Customers: Assist shoppers with inquiries, orders, returns, and refunds.
- Product Guidance: Offer tailored product suggestions to enhance the shopping experience.
- Order Management: Track and manage orders, ensuring timely updates and resolutions.
- Drive Sales: Identify opportunities to increase customer satisfaction and revenue.
- Maintain Records: Keep accurate customer records and gather feedback to improve the shopping experience.
Requirements
- 1+ year of experience in customer service, sales, or e-commerce.
- Strong communication and problem-solving skills.
- Familiarity with platforms like Shopify and CRM tools.
- Sales-oriented mindset with a talent for suggesting relevant products.
- Highly organized with excellent attention to detail.
Benefits
- Opportunities for growth within a vibrant and supportive team.
- Performance and recognition incentives.
- Paid time off and HMO coverage.
- Commissions and annual increases.
- Permanent work-from-home setup.
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