Customer Engagement Manager

1 week ago

Manila, National Capital Region, Philippines beBeeExperience Full time ₱600,000 - ₱1,000,000
About Our Team

At our organization, we prioritize fostering a dynamic and innovative work environment that drives collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with support and development opportunities to grow both personally and professionally.

We operate multiple direct-to-consumer brands in the intimate apparel and beauty sectors, focusing on using data-driven strategies to scale our businesses. Our commitment to creating high-quality products and services enhances the customer experience and drives long-term growth.

Role Overview

Our company is seeking a Customer Experience Team Leader for our Apparel store, responsible for improving the shopping experience for customers. This role emphasizes representing customer interests in all business decisions by prioritizing customer feedback and insights (Voice of the Customer).

Key Qualifications
  • Minimum 2 years of experience in a similar leadership role
  • Strong command of the English language, both spoken and written
  • Proven ability to lead and manage team leaders and members with various scopes and performance indicators
  • Excellent problem-solving skills and confidence in addressing challenges to ensure customer experience excellence
  • Continuous learning and growth mindset
  • Strong interpersonal and communication skills; positive work attitude
  • Good analytical skills and problem-solving abilities
  • Ability to follow up and monitor action items and KPIs effectively
  • Responsible team player who collaborates well with others
  • Decisive and able to make sound independent decisions
What We Offer
  • Opportunity to collaborate with world-class talents in a dynamic environment
  • Professional and personal growth opportunities
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits, including remote work, paid holidays, a learning subsidy, and more

Apply now to become part of our team and drive success together.

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