Cloud Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCloudSupport Full time $120,000 - $140,000
Technical Support Expert

We are seeking a skilled and experienced Technical Support Engineer to join our team. This role provides world-class technical support to high-profile enterprise clients and plays a key role in ensuring the successful deployment and operation of our cloud-based solutions.

You will collaborate closely with Research and Development (R&D) to integrate test cases, troubleshoot complex issues, and deliver software updates. The ideal candidate is a strong communicator with a solid foundation in AWS services and infrastructure.

About the Role
  • Provide expert-level support for our cloud-based platform, primarily hosted on AWS/Azure
  • Manage and support large-scale deployments of our services across enterprise environments
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support
Key Responsibilities
  1. Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs
  2. Review and validate HTML/XML templates based on client needs
  3. Meet with clients to resolve technical issues and propose interim solutions when needed
  4. Support and optimize internal IT systems and AWS environments
  5. Participate in weekly meetings with R&D to evaluate product updates and bug fixes
  6. Conduct regression and functionality testing on new software builds
  7. Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch)
  8. Contribute to internal documentation and our technical knowledge base
Requirements
  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus)
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools)
  • Complete fluency in English
  • High sense of ownership and urgency in managing client issues
  • Excellent communication, documentation, and organizational skills
What We Offer

Our company offers a dynamic and challenging work environment that allows you to grow professionally and personally. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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