Medical Services Liaison

2 days ago


Tarlac City, Central Luzon, Philippines beBeeCustomer Full time ₱1,500,000 - ₱2,500,000

Job Title: Customer Experience Associate II

Job Overview

The Bill Review Associate plays a critical role in delivering exceptional customer experiences to multi-state medical providers. To succeed in this position, one must possess a solid understanding of computer systems, including StrataWare, CompIQ, and Call Track.

Main Responsibilities:
  • Provide prompt, courteous, and accurate customer service for all calls, with a deep understanding of worker's compensation guidelines.
  • Utilize working knowledge of StrataWare/CompIQ, Call Track, and any proprietary software to manage calls efficiently.
  • Stay up-to-date on State rulings and regulations as they relate to Workers' Compensation, ensuring compliance and accuracy.
  • Understand medical bill processing rules and guidelines, including the ability to read Bill Review Logs.
  • Perform administrative tasks such as managing faxes, resubmitting bills, updating spreadsheets, phone message retrieval, and e-mails within 24 hours.
  • Process medical bills, coding, or data entry with 98% accuracy during phone downtime or as assigned.
Required Skills and Qualifications:
  • Bachelor's degree in a healthcare or business-related field, or equivalent experience.
  • Minimum of one (1) year Customer Service experience (voice).
  • Ability to learn ICD-9/ICD-10 and CPT/HCOC coding.
  • Ability to use Microsoft Windows-based software.
  • Ability to learn and apply basic medical terminology.
  • Excellent oral and written English skills.
  • Ability to assess and document reconsideration issues based on caller's issue.
  • Ability to work in a team environment.


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