Supply Chain Management Director

5 hours ago

Pasay, National Capital Region, Philippines beBeeLeadership Full time $90,000 - $120,000
Job Overview

Our organization seeks an experienced professional to lead a team delivering high-quality customer experiences in supply chain management.

This critical role ensures seamless order execution across diverse transportation modes, including air, land, and ocean freight, within both managed and operated logistics solutions.

Key Responsibilities
  • Customer Experience Leadership
    • Develop and manage a team of customer experience specialists handling a diverse portfolio of SCM clients.
    • Provide proactive support and effective issue resolution within designated geographies.
    • Foster strong relationships with customers and promote team engagement.
  • Strategic Execution
    • Drive the adoption of digital solutions across customer and CX teams.
    • Implement cost optimization strategies aligned with procurement principles, ensuring reliability and safety.
    • Identify and execute revenue-enhancing opportunities.
    • Support the development and implementation of integrated management systems.
  • Customer Satisfaction Advocacy
    • Build deep customer relationships by understanding their business needs and service expectations.
    • Monitor satisfaction metrics and collaborate cross-functionally to drive improvements.
    • Represent the voice of the customer while aligning with our strategic vision.
  • Operational Excellence Collaboration
    • Continuously review and refine standard operating procedures to address recurring issues and exceptions.
    • Promote cross-functional collaboration to enhance customer experiences.
    • Partner with Global Service Centres to accelerate operational efficiency.
    • Identify and resolve root causes of delivery performance issues.
  • Team Development Change Leadership
    • Support onboarding and ongoing coaching of team members to build a consultative and high-performing team.
    • Lead change management initiatives to simplify processes and elevate the customer experience from transactional to value-driven.
We're Looking for
  • At least 3-5 years of experience in supply chain and/or logistics, covering services such as ocean freight, contract logistics, trucking, and customs brokerage.
  • Proven experience in client-facing roles.
  • Leadership or supervisory experience is preferred.
  • Strong stakeholder management skills (internal and external).
  • Excellent communication skills in English.
  • Strategic and critical thinking capabilities, with a focus on process improvement and opportunity identification.
  • Adaptability and ability to thrive in a matrixed organization.
  • Proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables).
Equal Opportunity Support

We are committed to a diverse and inclusive workplace. We welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process.

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