Global Supply Chain Manager

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century.

We believe in the power of diversity, collaboration, and continuous learning.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

This is an exciting career opportunity to work in a multinational company that makes global trade happen.

You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.

We provide support for you to shape your own career by achieving expertise and learning on the job.

Key Responsibilities:

• Independently handle daily documentation tasks in line with internal operating procedures and ensure quality of service is maintained at all times.
• Interact with internal stakeholders and play an active role in resolving process-related issues, training and coaching of new team members and supporting the Team Lead on a regular basis.
• Drive end-to-end process standardization & digitalization for products across platforms/applications.
• Work closely with Functional Product Owners to define and establish best-in-class processes, enabling our people to connect and simplify global supply chains.
• Also work closely with Platform Product Owners to design and enhance the modern way of working through tech-based solutions on our platforms.
• Assist user journeys by catering to training needs, issue resolution, and customer onboarding

Process Standardization

• Drive process standardization in the area with the ultimate goal to deliver better productivity, quality, and customer satisfaction.
• Reduce process variations across products.
• Assist FPOs in creating standard QRG (quick reference guide) / SOP (standard operating procedures).
• Idea generation and consulting of processes and systems to automation teams.
• Digitalization.
• Drive transformation and innovation for future platforms, participate in/co-ordinate system testing with quality inputs and support collect AHT (average handling time).
• Operationally own the system change request for the Area: Evaluate change requests/ideas from Super User, raise change requests/ ideas to FPO.
• Be the Area escalation point for issues and aligned/required by FPO.
• Support system access management for the area.
• Ensure all system training needs for local SUs and local organization are covered.

Process Improvements

• Efforts to improve efficiency, effectiveness, and overall performance of business processes. It involves identifying, analyzing, and implementing changes to existing processes with the goal of achieving better results.

Platforms Adoption

• Achieve SCP (Supply Chain Platform), CM (case management) platform adoptions in Lead Logistics organization. Support Leadership & Development to equip platform knowledge, understand execution requirements to enhance the platforms and work with XPOs to continuously evolve and enhance the platforms to improve the user and customer experience.

People Capabilities

• Engage with Area and GSC stakeholders to identify training needs and support requirements. Feedback to HR/LnD team to arrange trainings and improve capabilities in lead logistics organization.

Skills and Competencies

• Excellent communication skills - articulate very well and manage conversation with leaders/stakeholders.
• Strong documentation skills (process mapping, minutes of meeting, internal operating systems, quick reference guide).
• Ability to work in a matrix organization and influence decision makers.
• Experience in customer onboarding/implementation, preferable in application & systems.
• Excellent problem-solving skills.
• Good change management skills.
• Strong ownership/result orientation, with ability to drive results through others.
• Strong conceptual abilities – translate complex issues into ideas and actions.
• Willingness to support specialist networks (SME/SU communities, FPO, application managers, technical teams…).
• Self-learning skills, and proactiveness to learn from others.
• Ability to make good use of technology to gather, analyze, and visualize data.
• Good time management.
• Project management skills.

Preferred Educational Background / Work Experience

• 3 years and above experience with logistics, preferable in process and systems.
• Bachelor's Degree graduate of any course.
• Experience with setting up or rolling out 4PL or Supply Chain Management application & systems.
• Experience with 4PL and Supply Chain Management operations, from both origin and destination.
• Have worked in various geographies and/or having managed a scope spanning across multiple countries.

About Us

We commit to a diverse and inclusive workplace and embrace different styles of thinking. We are an equal opportunities employer and welcome applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

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