Senior Operations Strategist
1 month ago
Job Title:
Senior Operations Strategist
About the Role:
We are seeking a skilled and analytical individual to join our team as a Senior Operations Strategist. This role will be responsible for delivering operational excellence by understanding and following all procedural activities and tasks in order to meet Service Level Agreements (SLAs).
Key Responsibilities:
- Analytical Thinking & Problem Solving: Identify anomalies and aberrations, and provide solutions to address them. Get to the root cause of issues using structured analysis, and apply an understanding of context and scenarios to identify the root cause.
- Process Knowledge: Understand business processes and identify process gaps. Provide recommendations for process improvements.
- Business Reporting: Source, interpret, and analyze reporting diagnostics to drive business performance and outcomes. Ensure business objectives and targets are achieved.
- General Administration: Analyze intraday reporting and implement tactical measures for smooth service delivery.
Requirements:
To be successful in this role, you will need:
- Strong analytical skills with attention to detail.
- Ability to think critically and strategically.
- Excellent communication and problem-solving skills.
- Familiarity with business operations and process improvement principles.
What We Offer:
In addition to a competitive salary and benefits package, we offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- The chance to work on challenging projects and make a meaningful impact on our business.
Estimated Salary:
$80,000 - $110,000 per annum, depending on experience.
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