Customer Service Liaison
1 week ago
We are seeking a dedicated Customer Service Liaison to join our team at Eteam Workforce Private Corporation. As a key member of our contact center, you will be responsible for providing exceptional support to our health insurance clients and sales managers.
Responsibilities
• Assist sales managers and health clients with health insurance-related tasks and cover for out-of-office customer service representatives
• Prepare and edit census documents
• Correspond with insurance contacts to obtain information and clarify items
• Read and understand Summaries of Benefits, answer general claim inquiries
• Interact with clients to gather documentation needed to perform health insurance transactions
• Review invoices and update clients on billing issues
• Process enrollments, terminations, QENs, and Cobra items on client portal
• Update client files, Conrep, and Z drive, as well as CSR documents
• Send professional emails in a timely manner
Requirements
• Fluent in English
• Basic computer skills, including GMail, MS Outlook, MS Word, MS Excel, and Adobe Acrobat
• Willingness to develop phone skills and be available to receive calls
• Organized, prioritizing tasks, proactive, resourceful, and clear communicator
• Will be trained on proprietary software, including Conrep, Z Drive, Docusign, VG Phone service, All Carrier Websites, and Spark Instant Messenger
Benefits
This role offers a 12-month contract with a monthly salary of $35,000, working Monday to Friday, 8 to 4 PM EST, with a one-hour lunch break from 12 to 1 PM. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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