Senior Refrigeration Technician

1 week ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

We are seeking a skilled Senior Refrigeration Technician to join our 24/7 team at Nityo Infotech in Quezon City.

Job Summary:

As a Senior Refrigeration Technician, you will be responsible for monitoring and resolving refrigeration and HVAC alarms while providing top-notch support to customers.

Main Responsibilities:

  • Monitor and diagnose refrigeration/HVAC alarms based on Service Level Agreements.
  • Document alarm details and communicate with customers via calls or emails.
  • Perform graph analysis and provide sound troubleshooting decisions.
  • Address inbound calls, service requests, and work order updates.

Requirements:

  • Graduate of any 4-year degree program.
  • At least 6 months to 1 year of relevant experience.
  • Experience in interactive customer service or offshore service operations is a plus.
  • Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel).
  • Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage.

Working Conditions:

  • Shifting schedule (may include weekends).
  • Willingsness to work overtime during critical days or peak seasons.
  • Ability to thrive in a dynamic, high-demand environment.

Salary: ₱23,000 - ₱28,000 basic per month



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