Network Support Specialist
1 week ago
We are seeking a skilled Network Support Specialist to join our team at Nityo Infotech. The ideal candidate will have a strong background in network monitoring and troubleshooting, with experience in resolving refrigeration and HVAC alarms.
Key Responsibilities:
- Monitor and diagnose network alarms based on Service Level Agreements
- Document alarm details and communicate with customers via calls or emails
- Perform graph analysis and provide sound decision-making skills
- Address customer requests, inbound calls, and work order updates
Requirements:
- Graduate of any 4-year degree program
- At least 6 months to 1 year of relevant experience
- Experience in interactive customer service or offshore service operations is a plus
- Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
- Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage
Work Conditions:
- Shifting schedule (may include weekends)
- Willingsness to work overtime during critical days or peak seasons
- Ability to thrive in a dynamic, high-demand environment
Located in SM Cyber West, Quezon City, this role offers a competitive salary range of PHP 23,000 - PHP 28,000 basic. If you're a motivated and detail-oriented individual looking for a challenging role, please apply.
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