Network Support Specialist

1 week ago


Quezon City, National Capital Region, Philippines Nityo Infotech Full time

We are seeking a skilled Network Support Specialist to join our team at Nityo Infotech. The ideal candidate will have a strong background in network monitoring and troubleshooting, with experience in resolving refrigeration and HVAC alarms.

Key Responsibilities:

  • Monitor and diagnose network alarms based on Service Level Agreements
  • Document alarm details and communicate with customers via calls or emails
  • Perform graph analysis and provide sound decision-making skills
  • Address customer requests, inbound calls, and work order updates

Requirements:

  • Graduate of any 4-year degree program
  • At least 6 months to 1 year of relevant experience
  • Experience in interactive customer service or offshore service operations is a plus
  • Proficient in MS Office (Outlook, Word, PowerPoint, SharePoint, Excel)
  • Familiarity with tools like Salesforce, VMWare, and Lumity systems is an advantage

Work Conditions:

  • Shifting schedule (may include weekends)
  • Willingsness to work overtime during critical days or peak seasons
  • Ability to thrive in a dynamic, high-demand environment

Located in SM Cyber West, Quezon City, this role offers a competitive salary range of PHP 23,000 - PHP 28,000 basic. If you're a motivated and detail-oriented individual looking for a challenging role, please apply.



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