Merchant Onboarding Specialist

3 days ago

Pasig, National Capital Region, Philippines beBeeAcquisition Full time ₱6,500,000 - ₱8,500,000
Job Title: Merchant Acquisition Manager
Job Description:

The company is seeking a highly motivated and detail-oriented individual to manage the end-to-end onboarding process of new merchants. As a key member of the team, you will be responsible for overseeing the entire merchant onboarding process, from application review to activation.

You will verify and process merchant applications, ensuring all required documentation is complete and accurate. Conduct compliance checks in accordance with company policies and regulatory requirements.

Work closely with other business units to resolve any issues during the onboarding process. Provide guidance and support to merchants, addressing their inquiries and ensuring they understand the onboarding requirements.

Maintain accurate records of merchant information and onboarding activities in internal systems. Identify and implement process improvements to enhance the efficiency of the onboarding process.

Ensure a positive onboarding experience by proactively communicating with merchants throughout the process. Lead kick-off calls, training sessions, and troubleshoot issues to provide end-to-end onboarding support.

Conduct sales pitches to potential merchants, effectively communicating the benefits of the onboarding process. Foster strong, long-term business relationships with merchants by ensuring prompt support and a smooth experience both pre- and post-onboarding.

Project manage and demonstrate a deep understanding of the onboarding process, consistently providing updates and feedback to internal and external stakeholders.

Deliver proactive communication and a consultative onboarding experience by understanding current merchant priorities.

Key Responsibilities:
  • Manage the end-to-end onboarding process of new merchants.
  • Verify and process merchant applications.
  • Conduct compliance checks.
  • Work closely with other business units.
  • Provide guidance and support to merchants.
  • Maintain accurate records of merchant information.
  • Identify and implement process improvements.
  • Ensure a positive onboarding experience.
  • Lead kick-off calls, training sessions, and troubleshoot issues.
  • Conduct sales pitches.
  • Foster strong, long-term business relationships.
  • Project manage and demonstrate a deep understanding of the onboarding process.
  • Deliver proactive communication and a consultative onboarding experience.
Required Skills and Qualifications:
  • Bachelor's degree in business administration or a related field.
  • Minimum of 2 years of experience in merchant onboarding, account management, or a related role in fintech, banking, or e-commerce.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with merchants.
  • Detail-oriented with strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks effectively.
  • Proficiency in Microsoft Office and CRM software.
  • Prior experience in payment processing, fintech, or e-commerce platforms is a plus.
Benefits:

This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the company.

The successful candidate will have the opportunity to work in a collaborative and innovative environment, where your skills and expertise will be valued and developed.

We offer a competitive salary and benefits package, including opportunities for professional growth and development.

Apply today to take the first step in your career journey

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