Senior Manager of WFM Team

Neksjob Philippines is looking for an experienced Workforce Management Planning Analyst to join our operations team. In this role, you will be responsible for analyzing and managing workforce data to forecast staffing needs, developing and maintaining schedules that align with business needs, and monitoring real-time performance to ensure service levels are...

HCL Technologies Philippines Inc is seeking a highly skilled WFM Lead and MIS Strategist to join our team. The ideal candidate will have a strong background in workforce management, operations, and data analytics.The successful applicant will be responsible for leading the WFM and MIS functions within the organization, ensuring accurate and timely reporting,...

About the RoleThis position is responsible for leading a team of workforce professionals supporting multiple sites and transaction types. The ideal candidate will have 2-3 years experience leading a team in a contact center or shared services setting.The successful candidate will be proficient in WFM tools such as Genesys, eWFM, IEX, Salesforce, etc. and...

Key Responsibilities:Develop and manage cost structures for WFM, AP, and QA functions to optimize shared services models.Collaborate with Command Center leads on sales and RFP activities, including proposal development and site tours.Identify opportunities to expand WFM, AP, and QA service offerings into new contracts and accounts.Skill Requirements:At least...

At Percepta, we bring first-class service across each market we support. As a Workforce Management Specialist in Cainta, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be DoingThe Workforce Management (WFM) Specialist's primary responsibility is to...

The WFM Compliance Analyst is vital in ensuring that our Customers receive support from the right agent at the right time. They also ensure that this is done as efficiently as possible.The WFM Compliance Analyst will work directly with Hopper's Outsourced Service Providers to ensure that they are scheduling the right number of agents across the right skills....

Greetings! If you're looking for a challenging role that allows you to utilize your skills and experience, we'd love to hear from you!We're seeking a talented WFM Manager to join our team at GGIS Services. As a key member of our team, you will be responsible for managing daily operations for workforce scheduling and real-time management.Job...

Leadership Opportunity:Senior WFM ManagerExperience: 2-3 years of managerial experience in workforce management within healthcare programsJob Description:As a Senior WFM Manager, you will be responsible for leading workforce operations for healthcare programs. You will develop and implement effective workforce strategies to optimize efficiency and...

Senior Workforce Manager (Healthcare Exp Req)Join Our Team as Senior Workforce ManagerAre you passionate about helping others and making a positive impact on people's lives? We are seeking Senior Workforce Manager to support a leading, multi-million-member healthcare organization serving individuals across the United States.The Senior WFM Manager will be...

Join Our Team as Senior Workforce ManagerAre you passionate about helping others and making a positive impact on people's lives? We are seeking Senior Workforce Manager to support a leading, multi-million-member healthcare organization serving individuals across the United States.The Senior WFM Manager will be responsible for the day-to-day execution of...

Job DescriptionThe WFM Planner will play a crucial role in the development and implementation of Workforce Management strategies that align with the company's goals and objectives. This individual will be responsible for analyzing historical data, identifying trends, and making informed decisions to optimize workforce productivity and efficiency.

We are currently seeking a dynamic and results-oriented Senior Team Lead to join our talented team of professionals at TECHNOGLOBAL TEAM, INC. This role involves leading our team of experts, handling and resolving customer support requests, producing accurate client reports, and actively monitoring team performance.This position requires someone with strong...

Senior WFM ManagerPosition: Senior WFM ManagerExperience: 2-3 years of managerial experience in workforce management within healthcare programsSalary: Php 125,000 - Php 150,000Location: Open to any sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a monthBPO Experience: RequiredResponsibilities:Manage and lead workforce...

The WFM/MIS Lead will be responsible for leading and overseeing the Workforce Management (WFM) and Management Information Systems (MIS) processes within the organization. This role will focus on optimizing resource planning, improving operational efficiency, and driving data-driven decision-making through accurate and timely reporting.Key...

Carelon Global Solutions Philippines seeks an experienced Workforce Management Team Lead to join our team.In this role, you will oversee the development of effective schedules to handle workload demands and supervise a team of workforce analysts and schedulers. You will be responsible for managing attendance policy adherence and reviewing volume and AHT.You...

OverviewTDCX Philippines is an award-winning and fast-growing BPO company that offers a rewarding career for those who aspire to achieve more. We provide attractive remuneration, great perks, and performance incentives, as well as comprehensive medical, insurance, or social security coverage.Job SummaryWe are seeking a highly skilled Business Analytics Lead...

EDUCATIONAL QUALIFICATIONSPreferably a graduate of any bachelor's degreeRELEVANT EXPERIENCEWith 1 year BPO experienceGood spoken & written English communications skillComputer proficient and can navigate the computer with minimum-to-zero supervisionKey Responsibilities and DutiesMonitors real-time ACD work state of agents, schedule and break adherences, and...

Job ResponsibilitiesThe Business Intelligence Analyst - WFM will be responsible for designing and implementing data analytics solutions to drive business growth.Design and develop comprehensive reports and dashboards to support business decision-making.Analyze large datasets to identify trends, patterns, and correlations.Collaborate with cross-functional...

Key AccountabilitiesThe WFM Data Analytics Specialist will be responsible for providing data-driven insights to support business growth.Develop and maintain comprehensive reports and dashboards to support decision-making.Conduct in-depth data analysis to identify opportunities for process improvement and measure success.Collaborate with cross-functional...

About Dexcom Inc.Dexcom Inc., a pioneering company, has revolutionized the field of continuous glucose monitoring. With a mission to transform diabetes management, we've established ourselves as global leaders. Our journey began with a simple yet ambitious goal: to empower individuals to take control of their health. Today, we're broadening our horizons to...