BPO WFM

Greetings! If you're looking for a challenging role that allows you to utilize your skills and experience, we'd love to hear from you!We're seeking a talented WFM Manager to join our team at GGIS Services. As a key member of our team, you will be responsible for managing daily operations for workforce scheduling and real-time management.Job...

WFM ManagerPosition: WFM ManagerExperience: 2-3 years of managerial experience in workforce management; healthcare experience is an advantageSalary: Php 90,000 - Php 110,000Location: Open to an sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a monthBPO Experience: RequiredResponsibilities:Manage daily operations for...

Senior WFM ManagerPosition: Senior WFM ManagerExperience: 2-3 years of managerial experience in workforce management within healthcare programsSalary: Php 125,000 - Php 150,000Location: Open to any sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a monthBPO Experience: RequiredResponsibilities:Manage and lead workforce...

BPO Planning & Scheduling Senior AssociateDate: Apr 4, 2025Location: Manila, 00, PHCompany: NTT DATA ServicesNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Planning & Scheduling...

We are seeking a skilled Workforce Manager to join our team at GGIS Services. In this role, you will be responsible for managing daily operations for workforce scheduling and real-time management.">Job Summary:Develop and implement strategies to improve workforce efficiency in BPO environments.Collaborate with various departments to ensure proper staffing...

Job Summary:We are seeking a seasoned Workforce Management (WFM) professional to drive strategic oversight and governance for our vendor operations and Business Process Outsourcing (BPO) partners. This role requires a strong analytical mindset, exceptional leadership skills, and the ability to navigate high-pressure situations.Key Responsibilities:Develop...

Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowOpen Positions:Workforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager and Workforce Management Supervisor who wants to join our...

Key Responsibilities:Develop and manage cost structures for WFM, AP, and QA functions to optimize shared services models.Collaborate with Command Center leads on sales and RFP activities, including proposal development and site tours.Identify opportunities to expand WFM, AP, and QA service offerings into new contracts and accounts.Skill Requirements:At least...

Job DescriptionExperienced Workforce Management (WFM) Manager to act as an extension of the client, providing strategic oversight and governance for vendor operations and Business Process Outsourcing (BPO) partners. This role focuses on ensuring alignment with key performance indicators (KPIs), driving operational efficiency, and maintaining governance...

Role Overview:As a WFM Director at Teleperformance, you will be responsible for driving strategic oversight and governance for our vendor operations and Business Process Outsourcing (BPO) partners. This role requires a strong understanding of workforce management principles, excellent leadership skills, and the ability to navigate complex stakeholders. Key...

About the Role:As a WFM Manager at Teleperformance, you will play a crucial part in ensuring operational efficiency and maintaining governance standards across our vendor operations and BPO partners. This role demands a proactive approach, attention to detail, and strong relationship-building skills.Responsibilities: Lead the development and implementation...

Work Experience Requirements2+ years of hands-on experience in WFM in a BPO setting2+ years of using any WFM tools such as CMS Avaya, RTA Tool, eWFM, Blue Pumpkin / Impact 360, IEX, Genesys etc.Essential FunctionsManage the capacity planning process of the program and work together with the scheduler in creating schedules based on staff plans and make...

About the JobWe are seeking a highly motivated WFM Manager to lead our workforce scheduling and real-time management operations.The successful candidate will have a strong background in workforce management, with experience in developing and implementing strategies to improve efficiency.Responsibilities:Manage daily operations for workforce scheduling and...

Job Title: Workforce ManagerDepartment: Operations/Workforce Management (WFM)Reports To: Senior Manager, Workforce Management/Director of OperationsJob Summary:The Workforce Manager in a BPO environment is responsible for the strategic and tactical management of workforce planning, scheduling, and real-time adherence across multiple client accounts and...

We're looking for a talented Operations Coordinator to join our team at WNS Global Services, Inc. This role requires a highly organized individual with excellent communication skills and a keen eye for detail.About the RoleIn this position, you will collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and...

Are you passionate about optimizing business processes? Do you have a knack for analyzing complex data sets? If so, we want to hear from you!About the RoleThis position requires a highly motivated individual with excellent communication skills and a keen eye for detail.In this role, you will collect, cleanse, and organize large datasets related to call...

**Job Description**The Staffing Specialist will be responsible for managing the capacity planning process of the program and working closely with the scheduler to create schedules based on staff plans. This includes communicating effectively with internal and external customers/stakeholders and partnering with shared service groups to develop a complete...

Job DescriptionWe are seeking a highly skilled WFM Manager to lead our daily operations for workforce scheduling and real-time management.The ideal candidate will have 2-3 years of managerial experience in workforce management, with an advantage if they have healthcare experience.This role is open to sites across the Philippines, with remote support for...

Leadership Opportunity:Senior WFM ManagerExperience: 2-3 years of managerial experience in workforce management within healthcare programsJob Description:As a Senior WFM Manager, you will be responsible for leading workforce operations for healthcare programs. You will develop and implement effective workforce strategies to optimize efficiency and...

**Job Summary**As a Workforce Planner at Quess Philippines Corporation, you will be responsible for managing the capacity planning process of the program and working closely with the scheduler to create schedules based on staff plans.**Key Responsibilities**Manage employee information changes inside Genesys Cloud, NICE IEX, and VerintCommunicate effectively...