WFM Data Analyst Lead

HCL Technologies Philippines Inc is seeking a highly skilled WFM Lead and MIS Strategist to join our team. The ideal candidate will have a strong background in workforce management, operations, and data analytics.The successful applicant will be responsible for leading the WFM and MIS functions within the organization, ensuring accurate and timely reporting,...

The WFM Compliance Analyst is vital in ensuring that our Customers receive support from the right agent at the right time. They also ensure that this is done as efficiently as possible.The WFM Compliance Analyst will work directly with Hopper's Outsourced Service Providers to ensure that they are scheduling the right number of agents across the right skills....

Job ResponsibilitiesThe Business Intelligence Analyst - WFM will be responsible for designing and implementing data analytics solutions to drive business growth.Design and develop comprehensive reports and dashboards to support business decision-making.Analyze large datasets to identify trends, patterns, and correlations.Collaborate with cross-functional...

Neksjob Philippines is looking for an experienced Workforce Management Planning Analyst to join our operations team. In this role, you will be responsible for analyzing and managing workforce data to forecast staffing needs, developing and maintaining schedules that align with business needs, and monitoring real-time performance to ensure service levels are...

About the RoleThis part-time role involves building highly scalable, secure, and resilient data infrastructure solutions that support advanced analytics, machine learning, and business intelligence applications.Main Responsibilities:Architect, design, and maintain cloud-based data infrastructure to support large-scale industrial data processing.Lead the...

Key AccountabilitiesThe WFM Data Analytics Specialist will be responsible for providing data-driven insights to support business growth.Develop and maintain comprehensive reports and dashboards to support decision-making.Conduct in-depth data analysis to identify opportunities for process improvement and measure success.Collaborate with cross-functional...

We are seeking a Business Analyst with experience of time tracking, scheduling and absence requirements within a complex multi-business unionised environment. You will ideally have a background working with UKG Dimensions, UKG Pro WFM or other similar time and attendance applications involving complex time and attendance scenarios. This role will take the...

Fresenius Medical Care is seeking an experienced Business Analyst to join our team. As a Business Analyst, you will play a crucial role in identifying, analyzing, and prioritizing business and functional requirements.Key Responsibilities:You will be responsible for leading workshops to capture business requirements and system processes, developing...

Job OverviewAs a skilled Data Analyst Manager, you will play a vital role in collecting, cleansing, and organizing large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics.In this position, you will be responsible for developing and maintaining regular reports and dashboards to track key performance...

**Job Title:** Data AnalystYou act as a link between economists and developers.Active participation in automation development and improvement by analyzing, identifying user needs, documenting requirements, and translating them into clear system specifications.**Key Responsibilities:Develop and revise documents in MS Excel that incorporate automation...

About the RoleWe are seeking a highly skilled Business Analytics Lead to join our team. The successful candidate will lead the development and maintenance of advanced predictive models for workforce demand and capacity planning, conduct scenario analysis to support strategic workforce planning decisions, and prepare and present analytical reports and...

About UsTDCX Philippines is a fast-growing BPO company that offers a unique work environment with attractive remuneration, great perks, and performance incentives. We provide comprehensive medical, insurance, or social security coverage, world-class workspaces, and engaging activities and recognition programs.Job DescriptionWe are looking for a highly...

We are seeking a highly skilled Business Analyst with expertise in time tracking, scheduling, and absence requirements within complex multi-business unionized environments. The ideal candidate will have a background working with UKG Dimensions, UKG Pro WFM, or similar time and attendance applications involving intricate time and attendance scenarios.Key...

We are seeking an WFM Analyst to join our team at Infinx Healthcare. The ideal candidate will be responsible for collecting, analyzing, and interpreting data to support key business decisions. You will work with cross-functional teams to provide insights and deliver reports that are aligned with business objectives. You will also be responsible for creating...

About the RoleThis position is responsible for leading a team of workforce professionals supporting multiple sites and transaction types. The ideal candidate will have 2-3 years experience leading a team in a contact center or shared services setting.The successful candidate will be proficient in WFM tools such as Genesys, eWFM, IEX, Salesforce, etc. and...

As a key member of our team, you will play a vital role in driving business decisions with data-driven insights.We are seeking a highly skilled Data Insights Analyst to join our team.Your primary responsibility will be to own the reporting cycle, from data mining to report creation, validation, maintenance, and change management.You will create relevant...

We have partnered with Patrianna who are looking for a Real Time Analyst to join their teamPatrianna is a rapidly expanding product development company headquartered in Gibraltar, with a dynamic team spanning the globe. We are on the lookout for exceptional talent—driven, ambitious individuals who are ready to elevate business functions with expertise,...

The WFM/MIS Lead will be responsible for leading and overseeing the Workforce Management (WFM) and Management Information Systems (MIS) processes within the organization. This role will focus on optimizing resource planning, improving operational efficiency, and driving data-driven decision-making through accurate and timely reporting.Key...

Job Description:We are seeking a skilled Reports Analyst to join our team at WNS Global Services, Inc.Key Responsibilities:Data Management: Our ideal candidate will collect, cleanse, and organize large datasets related to call volumes, agent performance, scheduling, and other workforce-related metrics. This involves utilizing MS Excel skills to manipulate...

We are looking for a skilled and motivated WFM (Workforce Management) Planning Analyst to join our team. In this role, you will be responsible for monitoring and optimizing workforce performance, ensuring that staffing levels align with operational needs. You will use your analytical skills to forecast, schedule, and manage resources efficiently to achieve...