Digital Business Growth Expert

23 hours ago

Las Piñas, National Capital Region, Philippines beBeeCareer Full time ₱400,000 - ₱700,000
Key Job Brief

We are seeking a skilled Digital Sales Representative to support customers throughout their shopping experience while actively contributing to sales goals and retention efforts.

This role is ideal for those with a strong passion for delivering exceptional customer service, identifying upselling opportunities, and collaborating with the internal team to enhance the customer journey.

Key Responsibilities
  • Customer Service: Respond to customer inquiries via phone, live chat, email, and SMS with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
  • Team Collaboration: Partner with the internal team to align on trends, performance, and ways to level up the customer journey.
Requirements
  • At least 1 year of experience in e-commerce, customer service, or sales support.
  • Excellent written and verbal communication skills.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment.
  • Detail-oriented, self-motivated, and solution-focused.
Benefits
  • Performance-based raises and commission opportunities.
  • Paid time off to relax and recharge.
  • HMO health coverage for peace of mind.
  • Recognition bonuses to celebrate your wins.
  • 100% permanent work-from-home setup.
  • Supportive and collaborative team culture with room for career growth.

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