Operations Director

The Operations Director is a senior-level position that oversees the day-to-day operations of our organization. As a key member of our team, you will work closely with global functional leaders to support both the day-to-day processing and transformation of our function.

We are seeking an experienced leader who demonstrates a strong operational processing background, including a focus on efficiency and risk mitigation. The ideal candidate will be a collaborative and transparent leader who can create and communicate a vision, engage individuals to work towards objectives, and drive change through relationships, thought leadership, and exceptional business knowledge.

Key Responsibilities:

• Manage day-to-day business relationship management and oversight of services with a proven track record of managing global cross-functional relationships.
• Responsible for the escalation and quick resolution of any operational service issues.
• Ensure that work is integrated across teams and that the work produced meets service level standards and exceeds quality standards.
• Contribute to the development of overall procedures and policies.
• Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle.
• Support and deliver on key transformation strategies of the group, as a priority, which includes strategic reviews on existing processes and submission of business cases for prioritization in the change agenda.
• Establish a high level of credibility and build professional relationships with our business partners and our customers.
• To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients.
• Enable feedback channels to the business to align expectations and priorities.
• Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.
• Manage and mitigate operational risk and ensure that issues are escalated timely and resolution is effective.
• Validate the accuracy of operational risk heat maps and other risk assessments.
• Accountable for timely and effective closure of audit points.
• Timely and effective delivery on KPI and KRI reporting, business dashboards, and other metrics as required.
• Drive the sharing of best practices, fostering collaboration, and innovation across the teams.
• Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.
• Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.
• Ensure that the Governance model and Operating Standards are adhered to.
• Participates in strategic business planning activities and helps translate to business initiatives.
• People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate teams.

We are seeking a highly skilled and experienced individual with a strong background in investment operations and/or wealth management. The ideal candidate will have:

• Relevant undergraduate degree in Business Administration, Finance, Economics, etc.
• Additional certifications/designations such as Master of Business Administration (MBA), CISI (Chartered Institute of Securities and Investment), CFA (Chartered Financial Analyst), Six Sigma, Agile/SCrum Master, etc., would be an advantage but not required.
• 8+ years of relevant experience in Investment Operations and/or Wealth Management.
• Sound experience of end-to-end Trade and Cash Management process and SWIFT Standards, Onboarding and Static Maintenance, Asset Servicing (Corporate Actions), Reconciliation, Investment Accounting, Client Reporting, Data and Performance.
• Strong market knowledge including regulatory changes affecting the Investment Operations Industry globally.
• Commitment to client service & problem resolution.
• Sound operations management acumen with a solid understanding of the business environment through practical experience.
• Strong people management experience (5+ years) to lead, manage, and develop professional staff.
• Experience in working in a broad Matrix organization listening and using influence to make an impact. Proven track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area.

We prefer candidates with:

• Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.
• Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies, and senior leadership. Excellent English written and verbal communication skills.
• Innovative thinker with the ability to negotiate, influence, and challenge the status quo to continuously improve processes.
• Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.
• Ability to anticipate issues and think proactively to resolve issues and risk.
• Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.
• Highly organized with an ability to work in a fast-paced, multi-stakeholder environment and manage multiple priorities.
• Familiarity with project management approaches, tools, and phases of the project lifecycle.
• Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.
• Proficient in MS Office suite including Outlook, Excel, Word, PowerPoint, and SharePoint.
• Flexible hours on shift and overtime may be required to meet business deadlines. Must be willing to travel.
• Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organizations to always be up to date on job knowledge.

We offer a dynamic and inclusive work environment where you can grow your career and contribute to shaping the future of our organization. We recognize and support our employees in a flexible environment where well-being and inclusion are valued.