Operations Director Role

4 days ago


Makati City, National Capital Region, Philippines beBeeOperations Full time
Operations Director Role

We are seeking an accomplished Operations Director to lead our Specialist Operations Group. As a key member of the User Voice Supergroup, you will be responsible for defining strategic priorities and vision for Customer Service teams.

The ideal candidate will have experience leading multiple functions in senior Customer Service or Operations roles, with a proven track record of driving service excellence and operational efficiency.

  • Cultivating strong relationships with cross-functional teams to achieve business objectives
  • Driving process improvements through data analysis and AI-driven decision making
  • Mentoring team leads and developing leadership pipelines

This role is ideal for those who thrive in fast-paced environments and possess strategic thinking, analytical rigor, and a people-first leadership style.

About the Team

The Specialist Operations Group powers Canva's human support experience, focusing on resolving complex user challenges and enhancing service quality to support Canva's growth.

What We Offer

Our comprehensive benefits package includes equity packages, inclusive parental leave, an annual Vibe & Thrive allowance, and flexible leave options.

Please note that we base hiring on experience, skills, passion, and cultural fit. We welcome applications from diverse candidates and encourage sharing pronouns and accessibility needs when applying.

Interviews are conducted virtually, and even if your experience doesn't match all qualifications, we'd love to hear from you.


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