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Customer Support Expert

1 week ago

Bacolod City, Western Visayas, Philippines TORCH SOLUTIONS Full time
Company Overview
TORCH SOLUTIONS is a dynamic organization that values exceptional customer service. We strive to deliver top-notch support to our clients, ensuring their satisfaction and loyalty.

Job Description
We are seeking a highly skilled Customer Support Expert to join our team. As a key member of our customer service department, you will be responsible for providing prompt and professional assistance to our clients via phone and email.

Key Responsibilities:
* Engage with customers to understand their needs and concerns
* Resolve inquiries, concerns, and technical issues in a timely and effective manner
* Collaborate with team members to ensure consistent service excellence

Required Skills and Qualifications
* Excellent communication skills in English (spoken and written)
* Customer-centric mindset and a passion for problem-solving
* Ability to thrive in a fast-paced, dynamic environment
* High school diploma or equivalent
* Prior experience in a customer service role is a plus

Benefits
* Competitive salary and performance-based incentives
* Comprehensive training and continuous learning opportunities
* A supportive and inclusive work culture that values your growth

Other Requirements
* Flexibility to work in rotating shifts, including weekends and holidays