Strategic Customer Growth Manager

2 days ago

Baguio City, Cordillera, Philippines beBeeCustomer Full time ₱800,000 - ₱1,200,000
Customer Success Specialist Role

We are seeking a skilled and analytical professional to fill the position of Customer Success Specialist.

This role is crucial in ensuring customer satisfaction and driving growth by enabling customers to achieve success using our services and products.

  • Monitor customer satisfaction and product usage across touchpoints.
  • Propose and implement data-driven strategies to reduce churn.
  • Develop and maintain a comprehensive customer journey map.
  • Conduct competitive analysis and customer data reviews.
  • Collaborate with internal teams to address challenges and share insights.
  • Recommend solutions that motivate product adoption and loyalty.
  • Guide onboarding and helpdesk support with customer-centric input.
  • Identify upsell and cross-sell opportunities.
  • Address customer issues with a proactive mindset.
  • Drive continuous improvement in customer success processes.
Requirements
  • Strong analytical skills, with ability to analyze and interpret complex data.
  • Ability to develop and maintain effective customer relationships.
  • 2-5 years in sales or customer support, with 1+ year in a leadership role preferred.
  • Excellent time management and cross-functional collaboration skills.
  • Results-oriented with a 'can-do' attitude.
We're Looking For Someone Who Is
  • Proactive and outcome-oriented.
  • A problem-solver.
  • Has the ability to work effectively under pressure and resolve issues efficiently.
  • Passionate about continuous improvement, consistently seeking opportunities to enhance processes and systems.
  • Skilled in collaboration and communication, working effectively with diverse teams and stakeholders.

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