
Business Growth Manager
3 days ago
This role will lead a team driving revenue growth on behalf of clients. The successful candidate will promote the professional development of the sales team, including coaching and performance evaluation, and build strategic relationships with external facing clients.
Main Responsibilities- Manage the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Remove roadblocks and help the team resolve challenges to support sales opportunities
- Monitor and lead team call time and productivity; conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
- Stay current on developments in client services and market trends; keep the team informed on latest directions
- Be a point of escalation for our clients and respond promptly to issues
- Maintain balanced communication with the Sales Director and external client to foster strategic client relationships
- Work with client contact on reporting and forecasting
- Ensure the team understands and achieves operating plan targets, sales targets, and client performance targets (CPTs)
- Collaborate with internal resources and external partners to develop a coaching platform
- Coordinate team incentives and Sales Performance Incentive Funds
- Partner and build business relationships with all partners to meet customer expectations
- Improve sales processes and deliver a positive customer experience
- Lead the team through the buying/renewal process to achieve greater client satisfaction
- 5+ years proven work experience in a sales role
- Passion for customer experience
- Experience in operations and strategy building
- Excellent coaching history
- Proven record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change management skills
We provide world-class training opportunities to grow your skills and career. You can Own Your Future.
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