Account Relationship Coordinator

6 days ago


Manila, National Capital Region, Philippines Life Interiors Full time

We're Life Interiors, a renowned Australian digital brand specializing in Designer Furniture & Homewares. With over 15 years of experience in E-commerce, we've built a reputation for delivering exceptional customer experiences.

We're now seeking an experienced Relationship/Account Manager to join our dynamic team. As a key member, you'll be responsible for managing customer relationships, resolving issues, and driving sales growth.

The ideal candidate will have excellent communication skills, be highly adaptable, and thrive in a fast-paced environment. You'll need to be proactive, responsive, and results-driven, with a keen eye for detail and the ability to think creatively.

Key Responsibilities:

  • Customer Engagement and Relationship Building:
    • Serve as the primary point of contact for customers, delivering a personalized and professional experience.
    • Build rapport and establish trust with customers to understand their needs and preferences.
    • Proactively communicate with customers to provide updates, answer questions, and resolve concerns.
  • Escalation Handling:
    • Respond promptly to customer escalations, ensuring issues are resolved efficiently and effectively.
    • Coordinate with internal teams, such as logistics and buying, to address complex problems.
    • Document escalations and resolutions to identify recurring trends and propose improvements.
  • Retention and Problem Solving:
    • Engage with customers who express dissatisfaction or indicate they may cancel their orders, identifying the root cause of their concerns.
    • Offer tailored solutions, such as alternative products, delivery adjustments, or discounts, to retain their business.
    • Follow up with customers to ensure satisfaction after resolving issues or preventing cancellations.
  • Proactive Support:
    • Monitor customer accounts to identify potential issues, such as delayed orders or unmet expectations, and address them before they escalate.
    • Provide insights and feedback to the team about common customer concerns and opportunities for improvement.
  • Administrative Tasks:
    • Maintain accurate and up-to-date records of customer interactions in the CRM system.
    • Prepare reports on customer retention rates, escalations, and resolutions for team review.
    • Assist with the onboarding of new customers, ensuring they have a smooth and positive experience.

What We Offer:

  • A competitive starting salary of $45,000, depending on work experience (tax-free).
  • A 13th-month performance-based bonus.
  • An annual performance-based salary increase.
  • HMO for you and one dependent after six months.
  • Ten days of vacation leave.
  • Five days of sick leave.
  • Three days extra PTO during holiday seasons.
  • A fixed morning shift.
  • A permanent work-from-home setup.


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