Accounting and Vendor Relationship Manager
5 days ago
We are seeking an experienced Financial Operations Specialist to join our team. In this role, you will be responsible for managing vendor relationships, resolving disputes, and improving processes to ensure seamless operations.
The ideal candidate will have a strong background in finance, excellent problem-solving skills, and the ability to work effectively with internal teams and vendors. You will be expected to maintain customer relationships, respond to queries, and provide efficient and customer-oriented service.
A key aspect of this role is coordinating with vendors and internal teams to resolve disputes and improve processes. You will work closely with stakeholders to identify areas for improvement and implement changes that drive efficiency and effectiveness.
Key Responsibilities
- Manage vendor relationships and resolve disputes.
- Maintain customer relationships and respond to queries.
- Improve processes to ensure seamless operations.
- Work effectively with internal teams and vendors.
- Provide efficient and customer-oriented service.
Qualifications
- Minimum of 2 years graduate certificate.
- Willingness to take inbound and outbound calls and work overtime if necessary.
- Proficient in the German language.
- For non-native speakers: must hold relevant certification in the language required for communication with customers or equivalent experience in using the language daily.
- For native speakers: required to go through an English assessment test during the interview process.
- Proficient in Microsoft Excel and Word.
- Flexible to work in a shifting schedule.
- Exemplifies traits of being a team player, with good interpersonal skills, hardworking, adaptable, and detail-oriented.
- Can work under pressure and meet deadlines.
- Excellent verbal and written communication skills, with a strong customer service focus.
- Able to prioritize, multi-task, and work with minimal supervision.
- Open to working with diverse teams across different cultures on a global scale.
Preferred Qualifications
- Preferably holds a Bachelor's/Master's Degree in Finance/Accounting as a major subject.
- Prior experience of at least 2 years in a similar role in Finance & Accounting as an Analyst or work in a BPO industry catering to customer needs.
- Preferably has accounts receivable or cash application experience.
- A desire to take responsibility and ownership for projects from day one.
- A drive for continuous learning and self-development.
- Self-motivated and driven.
- Fluency in other European languages is an advantage.
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