IT Support Specialist

1 week ago


Cebu City, Central Visayas, Philippines Tahche Careers Full time

About Us

Tahche Careers is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

Job Description

We are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for delivering full-time support to clients via a ticketing system. Your primary responsibilities will include documenting and resolving customer issues in all areas of IT support.

Key Responsibilities

  1. Deliver IT support to clients via a ticketing system (Connectwise), responsible for documenting and resolving customer issues in all areas of IT support.
  2. Ability to handle diverse computing environments in a wide cross-section of business clients.
  3. Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution.
  4. Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause.
  5. Coordinate onsite PC hardware repair with third-party vendors.
  6. Provide onsite assistance for remote Engineers.
  7. Set client expectations appropriately throughout the troubleshooting process.
  8. Utilize appropriate software utilities, Thrives Protect software, and vendor or application-specific tools to provide the fastest resolution of customer incidents.
  9. Communicate steps taken during troubleshooting and resolutions through clear non-technical communication.
  10. Demonstrate the correct level of urgency while resolving client incidents.

Qualifications and Requirements

  • At least 2-4+ years of solid desktop support experience.
  • Strong general application knowledge (Office and other mainstream applications).
  • Strong desktop OS skills Windows 10/11 Desktop Operating System.
  • Competency with PC, Server and peripheral hardware troubleshooting.
  • Strong problem-solving skills with the ability to prioritize and coordinate tasks.


  • Cebu City, Central Visayas, Philippines Strategic Office Support Incorporated Full time

    Strategic Office Support Incorporated is seeking a skilled Healthcare Support Specialist to join our team. As a Healthcare Support Specialist, you will be the trusted point of contact for US-based clinics and healthcare providers.Key Responsibilities:Engage with US Healthcare Providers: Develop strong relationships with US-based clinics and healthcare...


  • Cebu City, Central Visayas, Philippines Online business It Full time

    We are seeking an experienced IT support specialist to join our team at Online business It. No experience is required, but a bachelor's degree in any field is necessary.Job DescriptionThe ideal candidate will provide technical assistance and support for our organization, troubleshooting hardware and software issues, maintaining systems, and ensuring seamless...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We require a seasoned Data & Software Support Specialist to join our team at Aescalade Business Support Services. As a key member of our support staff, you will work hand-in-hand with our healthcare technology partner to ensure top-tier support services are delivered to our clients.Key Job Functions:Delve into complex technical issues and offer expert...

  • IT Technical Support

    3 weeks ago


    Cebu City, Central Visayas, Philippines Online business It Full time

    On-site - Cebu No Exp Required Bachelor Full-timeJob DescriptionDescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations.RequirementsProven experience in IT support or a...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    Aescalade Business Support Services is seeking a skilled Data & Software Support Specialist to join our team in providing efficient, timely, and accurate support to clients. We're revolutionizing how health systems purchase and manage surgical devices.Key Responsibilities:Troubleshoot technical issues and provide expert software support.Use modern...


  • Cebu City, Central Visayas, Philippines Conduent IT PARK Full time

    Job DescriptionThis IT Specialist role is responsible for managing and maintaining our company's technology infrastructure at Conduent IT PARK.ResponsibilitiesManage and maintain the company's technology infrastructure.Provide technical support to prevent disruptions and ensure system security.RequirementsStrong knowledge of computer systems, networks, and...


  • Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

    Company OverviewWe are a dynamic team at Strategic Office Support Inc. committed to delivering exceptional healthcare support services to our US-based clients.Our mission is to provide top-tier support and ensure seamless operations, empowering our clients to focus on their core business.

  • IT Specialist

    3 weeks ago


    Cebu City, Central Visayas, Philippines Conduent IT PARK Full time

    On-site - Cebu Fresh Graduate/Student High/Senior High School Full-timeJob DescriptionWe are seeking a skilled and proactive IT Specialist to manage and maintain our company's technology infrastructure. The ideal candidate will provide technical support, ensure system security, and assist in troubleshooting hardware and software issues to ensure smooth daily...

  • Recruiting Specialist

    2 weeks ago


    Cebu City, Central Visayas, Philippines Ethos Support Full time

    Ethos Support is looking for an experienced and innovative Recruiting Specialist to oversee the entire hiring process for both remote and on-site positions. This hybrid, on-site role is key to attracting top talent, refining recruitment strategies, and implementing effective tools to enhance hiring efficiency.Success in this role requires more than simply...


  • Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

    We're looking for a talented Data & Software Support Specialist to collaborate with our Chicago-based healthcare technology company. In this role, you'll play a crucial part in delivering top-notch support services to our clients.What You'll Do:Analyze technical issues and provide comprehensive software support.Leverage advanced productivity tools to...


  • Cebu City, Central Visayas, Philippines Conduent IT PARK Full time

    About the RoleThis IT Specialist position requires a detail-oriented individual who can manage and maintain our company's technology infrastructure.Key TasksEnsure system security and provide technical support to prevent disruptions.Skills and QualificationsStrong understanding of computer systems, networks, and IT security best practices.Effective...


  • Cebu City, Central Visayas, Philippines Jayman Technologic IT Solutions Full time

    At Jayman Technologic IT Solutions, we are seeking an organized and reliable administrative assistant to support our team with daily office tasks. ResponsibilitiesAnswer phone calls and direct correspondenceAssist with scheduling appointments and meetingsMaintain accurate and organized records and filesPrepare and distribute documents or correspondenceHandle...

  • IT Technical Support

    2 weeks ago


    Mandaue City, Central Visayas, Philippines Installers PH IT Solution Full time

    ShareJob DescriptionIT Technical Support SpecialistWe are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to...

  • Solutions Specialist

    15 hours ago


    Cebu City, Central Visayas, Philippines Servo IT Solutions Full time

    Are you passionate about technology and hospitality? Do you want a career that lets you travel the country while making a real impact on hotels and resorts?Join Servo as a Solutions SpecialistIn this role, you'll implement our software solutions in hotels and resorts nationwide, helping hospitality businesses streamline their operations and focus on what...


  • Cebu City, Central Visayas, Philippines Virtual Ventures Support Inc, Full time

    We are seeking a highly skilled and detail-oriented Medical Billing Specialist to join our team at Virtual Ventures Support Inc.Job Description:Manage the full medical billing cycle from patient registration to payment posting and account reconciliation.Handle insurance claims submissions, resubmissions, and appeals.Verify patient insurance coverage,...


  • Cebu City, Central Visayas, Philippines Virtual Ventures Support Inc, Full time

    We are seeking a highly skilled Medical Billing Specialist to join our team at Virtual Ventures Support Inc. This position plays a critical role in ensuring accurate billing, timely reimbursement, and smooth workflow management.**Job Summary:**Manage the full medical billing cycle from patient registration to payment posting and account reconciliation.Handle...


  • Cebu City, Central Visayas, Philippines Sourcefit Philippines Inc Full time

    Job Description:The IT Support Specialist is a key member of the information technology team and is responsible for providing technical support to the organization. The successful candidate will work closely with the IT team and other departments to ensure that the company's systems are running efficiently and effectively.


  • Cebu City, Central Visayas, Philippines Work Services Full time

    The Work Services team is growing, and we need a Remote Support Specialist to help us deliver exceptional customer support. As a Remote Support Specialist, you will be the first point of contact for customers, addressing their queries and concerns in a professional and courteous manner.


  • Cebu City, Central Visayas, Philippines Tahche Careers Full time

    **About Tahche Careers**Tahche Careers is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. We are seeking a skilled IT Support Specialist to join our team.As an IT Support Specialist, you will be responsible for full-time support. You will work closely with our clients to...