IT Support Specialist
1 week ago
About Us
Tahche Careers is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.
Job Description
We are seeking a highly skilled Client Support Engineer to join our team. As a Client Support Engineer, you will be responsible for delivering full-time support to clients via a ticketing system. Your primary responsibilities will include documenting and resolving customer issues in all areas of IT support.
Key Responsibilities
- Deliver IT support to clients via a ticketing system (Connectwise), responsible for documenting and resolving customer issues in all areas of IT support.
- Ability to handle diverse computing environments in a wide cross-section of business clients.
- Analyze and document an unfamiliar client/server network environment while assessing the quickest path to resolution.
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause.
- Coordinate onsite PC hardware repair with third-party vendors.
- Provide onsite assistance for remote Engineers.
- Set client expectations appropriately throughout the troubleshooting process.
- Utilize appropriate software utilities, Thrives Protect software, and vendor or application-specific tools to provide the fastest resolution of customer incidents.
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication.
- Demonstrate the correct level of urgency while resolving client incidents.
Qualifications and Requirements
- At least 2-4+ years of solid desktop support experience.
- Strong general application knowledge (Office and other mainstream applications).
- Strong desktop OS skills Windows 10/11 Desktop Operating System.
- Competency with PC, Server and peripheral hardware troubleshooting.
- Strong problem-solving skills with the ability to prioritize and coordinate tasks.
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