Technology Support Engineer

6 days ago


Cebu City, Central Visayas, Philippines TDCX Group Full time

Become a part of TDCX Group's dynamic team and contribute to delivering exceptional customer experiences

Key Responsibilities

  • Ensure servers run optimally in a 24/7 environment, providing critical support to our operations.
  • Provide regular reports on system uptime, server capacity, security compliance, and SLA metrics.
  • Document processes for System and IT related procedures to maintain standard builds.
  • Perform system audits of vulnerabilities to identify areas for improvement.
  • Oversee security compliance level of mission-critical servers according to patch management policy.
  • Monitor and perform daily, weekly, and monthly server backup and recovery process.
  • Perform other duties assigned by management within your employment category.

Requirements

  • Candidates should possess a Diploma, Bachelor's Degree, or equivalent in IT, Computer Science, or related fields.
  • Preferably with 2 years of experience in the related field, but fresh graduates are encouraged to apply.
  • Knowledgeable in IT equipment, especially desktops and laptops – both Hardware and Software.
  • Able to troubleshoot problems systematically.
  • Familiarity with Inventory and Helpdesk Ticketing Tools is an advantage.
  • Demonstrated hands-on experience with computer networks, server administration, and server installation.
  • Excellent verbal and written communication skills in English and the language of the supporting market.

About TDCX Group

TDCX Group provides transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our expertise and strong footprint in Asia make us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry.

Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards.



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